Refund Policy

We prioritize our customer satisfaction and ensure that all our products meet high-quality standards. Please review our return policy to understand the terms and conditions for replacements, and refunds.

1. Live Pets

Due to the sensitive nature of live pets, we have specific guidelines:

• Non-Returnable: Live pets, including fish, birds, cats, dogs, and exotic pets, are not eligible for returns.

• Dead-on-Arrival (DOA): If a live items is found dead upon delivery, you must notify us within 2 hours of receiving the shipment.

  • Provide clear unboxing videos without any pause and additional requested details for verification.

  • Upon verification, we will offer a replacement or refund as applicable.

2. Damaged or Defective Products

• Notify us within 2 hours of receiving a damaged or defective product.

• Provide photos or videos of the damage for assessment.

• After verification, we will offer a refund, replacement, or store credit.

3. Conditions for Non-Returnable Items

The following items are not eligible for return or refund:

• Live pets, unless DOA as specified above.

• Items damaged due to misuse, improper handling, or failure to follow instructions.

• Non-Perishable items and customized products.

4. Refunds

• Approved refunds will be processed to the original payment method within a day after verification.

• Due to our mistake, if the stock shipped to wrong location, refund will be processed with in a day.

• Shipping fees are non-refundable, unless it is due to our error (e.g., incorrect or wrong shipping location).

Contact Us
For any return or refund inquiries, please reach out to us at welovepets.sd@gmail.com. We’re here to assist you!